ThinkReservations is pleased to announce our newest major feature: real time text message communication between your guests and your business. Integrated directly into the ThinkReservations property management system, you'll be able to answer questions on the fly, automatically send text messages at predefined times, provide additional upsell opportunities, send custom interactive surveys, and more.
Real-time guest communication with your staff
The guest experience begins long before your guest walks in the door. Start off on the right foot by creating a personal connection before arrival, and continue meeting their needs throughout their stay and beyond. ThinkMessenger allows anyone on your staff to participate in the servicing of your guest’s journey. With features like real time notifications, predefined message templates, internal staff notes for conversations, and visibility that someone else is typing, your staff will be able to asynchronously address all of your guests' questions and needs.
Increase revenue with upsells
Remind guests before they arrive of all you have to offer by automatically sending guests a text message that will direct them to your upsell portal. This upsell portal will allow guests to enhance their experience, simultaneously enhancing your bottom line!
Automatic messages at key points of the reservation lifecycle
We all know how often guests miss email communications! Meet them where they're at by texting the important information they need for their stay and following up after they’ve come and gone, all without lifting a finger. ThinkMessenger allows you to configure as many templates as you need, and automate up to 3 reminder texts, 2 arrival texts, and 2 departure texts. Additional templates can be added to conversations as needed to quickly answer common questions you receive.
Custom surveys help to generate reviews and streamline operations
Simplify your day by asking guests for their preference ahead of time using an “Options” survey where you can create a prompt and options to choose from, then send an automatic response depending on which answer they choose. Garner more positive reviews from your happy customers by asking guests how they enjoyed their stay, and customizing your automated reply depending on their 1-10 rating.
Direct integration with ThinkReservations
Messaging is built right into ThinkReservations, allowing you to easily access all information about a guest you’re communicating with without leaving the page. Spot incoming messages while on the Calendar, get guest information while chatting with them, and add staff notes to conversations!
Stay connected on your mobile device
Easily access your messages on any device. ThinkMessenger has been designed and developed for desktop AND mobile, and can be added to your mobile device as an app for quick access!