Director of Customer Success
Sean Rolsen grew up in the lodging industry. Over a span of almost 20 years Sean has performed every job conceivable at the Inn and restaurant from property management to concierge services. At ThinkReservations, Sean leads the Operations Team and uses his passion and knowledge to help "Thinkers" grow their business.
Technical Support Engineer
Kevin holds a certification in graphic and web design from Skidmore College and is a certified AWS Cloud Solutions Architect. Kevin provides account management and design services to ThinkReservations' client base. He is passionate about delivering effective top tier level support to both clients and ThinkReservations staff. For the past 20 years, Kevin has specialized in technical consultation, IT systems management, and design services for hospitality businesses in metro New York and New England.
After getting her degree in hospitality and tourism management at Florida International University, then working as an innkeeper for several years at her family's Pennsylvania bed and breakfast, Shena brings both passion and experience to her role as an Office Manager.
Andrew has a Master's degree in business and hospitality from Cornell University and a diverse range of experiences working in both hotel operations and hotel technical administration. He loves leveraging his expertise to help create efficient and user friendly workflows and system functionalities, enabling users to spend less time on the computer and more time personalizing and enhancing the experiences of their guests.
While getting her degree in Hotel Administration from Cornell University, Ilsa joined the ThinkReservations team as an Account Manager. After moving to the role of Project Manager in 2019, Ilsa now acts as a liaison between the technical and operations teams; facilitates the process of new features, integrations, and software improvements; and serves as the ScrumMaster within our product development team. Ilsa loves using her real world hotel experience to help hoteliers succeed.
Customer Success Manager
Allison joined the ThinkReservations team with over 15 years of customer service and hospitality experience. Having launched and managed a boutique hotel in Pennsylvania, Allison is passionate about using her insight into what hoteliers need from a property management system to ensure the success of all ThinkReservations customers.
Ray works directly with our customers to help them understand how they can reach their goals using ThinkReservations. As former owner/innkeeper of Lookout Point Lakeside Inn for 14 years, Ray adds a wealth of real-world experience to our team. He is a Chartered Accountant (Canada) with many years of corporate accounting and finance roles in major retail organizations.
Adam's past experiences include managing a lodging property and providing support for both RezOvation and Webervations. Adam has a lot of experience in the lodging industry and uses his valuable knowledge to help properties solve problems and learn how to improve their businesses.
Andy has worked in lodging software since 2005 supporting both RezOvation and Webervations prior to joining ThinkReservations. He utilizes a wealth of knowledge about lodging software and industry trends to assist customers in using ThinkReservations to manage their business and to resolve any issues that may arise.
Zach has been working in the property management system space since 2007. After supporting both RezOvation and Webervations he is now working at ThinkReservations. He uses his experience to help innkeepers find the simplest solutions to manage their business.
Jade received her degree in Hospitality Management from Pennsylvania State University. She began her career in Hospitality with Carnival Cruise Lines. After working with Carnival, she transitioned to Hotels & Resorts. Jade worked for several years with Best Western Premier Resorts, and Hilton Hotels. Her diverse background in hospitality, sales, & travel offered the opportunity to assist in opening the world’s first Cartoon Network Hotel, located in Lancaster, PA. There, she worked within the sales department as the Sales Manager leading opening operations, launching the hotel's property management system, generating new sales leads, and networking with hospitality professionals in the surrounding area. Jade loves helping others and providing exceptional experiences. Jade is excited to be a part of ThinkReservations.
Brett has been in the hospitality industry for two decades, working in both corporate and private restaurants and hotels. Starting in 2016 he spent 6 years at The Washington House Hotel & Restaurant, a ThinkReservations client in Sellersville, Pennsylvania where he held the title of Hotel Manager and Beverage Director. As an Onboarding Specialist he applies his insight of the needs of lodging properties to make a smooth transition into being an active ThinkReservations user.
Kathleen started her hospitality career with the Hilton Garden Inn in Hershey, PA. Then, she managed the Front Office team at the newly opened IHG property - Hotel Indigo Harrisburg Hershey. Kathleen had the opportunity to assist in opening and operating the world's first Cartoon Network Hotel. There she worked as the Activities and Aquatics manager and later transitioned into the Front Office manager position. Kathleen is excited to join the team and help lead Think Reservations customers to success.
Sarah graduated from Christopher Newport University in Virginia with a BA in Spanish and minors in Leadership Studies and Business Administration. Her lodging experience began while helping to launch a small bed and breakfast in eastern North Carolina, followed by a client services role at a locally owned hotel in the Osa Peninsula of Costa Rica. Most recently, she managed the Guest Services team at a luxury inn and restaurant in northern Virginia. Sarah is excited to utilize her past experiences and passion for hospitality to assist ThinkReservations clients!