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Thursday, March 13, 2025

Seamless property management with easy-to-use software: Woodland Park Manor

Nazly Piedrahita
Booking engineOTAs

Introduction

Woodland Park Manor, a family-owned business in Idlewild, California has transformed its operations and guest experience through the implementation of ThinkReservations. This case study explores how this property with 11 cottages overcame reservation challenges and streamlined its processes to focus on what matters most - creating personal connections with guests.

Background

Woodland Park Manor, run by Denise Day and her family, offers a serene retreat in a wooded property with abundant wildlife. The property prides itself on providing a personal touch, with the owners directly involved in day-to-day operations. This hands-on approach has been a key factor in guest satisfaction and loyalty.

Challenges Before ThinkReservations

Prior to adopting ThinkReservations, Woodland Park Manor faced several operational hurdles:

  • Surprise reservations: The property would often be caught off guard by guests arriving with bookings that hadn't been properly recorded or communicated.
  • Unreliable notification system: There was no consistent method for notifying staff about new reservations.
  • Lack of support: When issues arose, reaching out for help to resolve problems was difficult.

Why ThinkReservations?

After evaluating several options, Woodland Park Manor chose ThinkReservations for its:

  • Reliability: Ensuring accurate and up-to-date calendar information.
  • Personal connection: The ability to reach out and connect with support staff when needed.
  • Ease of use: A user-friendly interface for both staff and guests.
“I love ThinkReservations because it's made my life easy.” Denise Day - Owner, Woodland Park Manor
Room view from the Woodland Park Manor

Key Benefits and Improvements

The implementation of ThinkReservations brought about significant positive changes:

Streamlined operations:

  • Eliminated surprise reservations
  • Ensured consistent notification of bookings
  • Maintained an accurate, real-time calendar

Enhanced guest experience:

  • Simplified booking process for guests
  • Reduced guest inquiries and booking-related issues

Improved support:

  • Access to responsive customer service
  • Multiple support channels: online chat, phone, and documentation

Focus on core business:

  • Less time spent on problem-solving
  • More time dedicated to improving guest experiences

Amazing customer support

The most surprising aspect for Woodland Park Manor was the exceptional responsiveness of ThinkReservations' support team.

“Our operations are simpler now because the system always works. We don't have those gaps in information. We don't have surprise reservations.” Denise Day - Owner, Woodland Park Manor
Pool area at Woodland Park Manor

Impact on business

The adoption of ThinkReservations has had a profound effect on Woodland Park Manor:

  • Operational efficiency: Smoother day-to-day operations with fewer disruptions.
  • Guest satisfaction: Improved booking experience leading to happier guests.
  • Business focus: Ability to concentrate on enhancing the overall guest experience rather than troubleshooting reservation systems.
Relaxing porch in Woodland Park Manor
"ThinkReservations has helped us offer our guest an easier experience because reservations run smoothly and without problems." - Woodland Park Manor owner Denise Day

Conclusion

ThinkReservations has proven to be a game-changer for Woodland Park Manor. By resolving persistent operational challenges, the system has allowed this family-owned business to focus on what they do best - providing a personal, welcoming experience for their guests in the beautiful setting of Idlewild.

The success of Woodland Park Manor with ThinkReservations demonstrates how the right technology solution can significantly impact even small, family-run properties, enabling them to compete effectively while maintaining their unique charm and personal touch.

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