The Five-Star Guest Experience: Elevating Guest Communications

The guest communication landscape has changed. With over 80% of lodging reservations being made online, it is vital to have solid communication operations in place for your business to survive. New technology has enabled us to now have the ability to communicate with guests in a personal, yet often automated, manner.

Join E Scot Fuller-Beatty, Sr. Account Manager at ThinkReservations and Innkeeper/Owner of The Chadwick Bed & Breakfast in Portland, Maine, as he teaches, step-by-step how you can start to implement the tools that will help your customers find you and keep coming back for more!

What do attendees gain:

  • The timeline of the various forms of guest communication from customer acquisition to remarketing.
  • The importance of your web presence in the guest communication process.
  • Various tools and technologies that you can use to assist throughout the entire guest lifecycle.
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