Director of Operations
Sean Rolsen grew up in the lodging industry. Over a span of almost 20 years Sean has performed every job conceivable at the Inn and restaurant from property management to concierge services. At ThinkReservations, Sean leads the Operations Team and uses his passion and knowledge to help "Thinkers" grow their business.
Senior Account Manager
As a former Innkeeper in Virginia, Dannah brings lots of experience to her role with ThinkReservations. With this expertise, she works directly with customers to help make their businesses more successful. In addition, she has created several instructional webinars presented by ThinkReservations for the lodging industry.
Kevin provides account management and design services to ThinkReservations' client base. He is passionate about delivering effective top tier level support to clients. For the past 12 years, Kevin has specialized in technical consultation and design services for hospitality businesses in New England and beyond.
Ilsa formerly worked as a Front Office Manager at the Statler Hotel while attending Cornell Hotel School. She loves using her technical education combined with practical skills from the hotel to train and assist ThinkReservations clients. Ilsa also manages ThinkOrganizations, where she helps associations bring more business to their members.
Brad is a graduate of Cornell University's School of Hotel Administration and has years of experience in the hospitality industry. In addition to his role as an account manager at ThinkReservations, he is involved in the tech side of things, creating small web applications to assist and expedite company operations.
Ray works directly with our customers to help them understand how they can reach their goals using ThinkReservations. As former owner/innkeeper of Lookout Point Lakeside Inn for 14 years, Ray adds a wealth of real-world experience to our team. He is a Chartered Accountant (Canada) with many years of corporate accounting and finance roles in major retail organizations.
Laura brings 20+ years of hospitality knowledge to the ThinkReservations team as an Account Manager. Her diverse background in hospitality and travel allows her the opportunity to ensure our properties get the best assistance when calling support or when they are going through the launch training process.
After getting her degree in hospitality and tourism management at Florida International University, then working as an innkeeper for several years at her family's Pennsylvania bed and breakfast, Shena brings both passion and experience to her role as an Account Manager. In addition to assisting properties with support and setups, she also works closely with the tech, billing, and OTA teams.
Abbie graduated from Franklin & Marshall College and began working at her parents' bed and breakfast. At the inn, she helped out with everything from marketing to customer service and learned quite a bit about ThinkReservations as an end-user. She developed a deep passion for helping people, and joining the team seemed like the perfect choice for her.
Adam's past experiences include managing a lodging property and providing support for both RezOvation and Webervations. Adam has a lot of experience in the lodging industry and uses his valuable knowledge to help properties solve problems and learn how to improve their businesses.
Andy has worked in lodging software since 2005 supporting both RezOvation and Webervations prior to joining ThinkReservations. He utilizes a wealth of knowledge about lodging software and industry trends to assist customers in using ThinkReservations to manage their business and to resolve any issues that may arise.